Terms & Conditions

Effective Date: 12-11-2025
Last Updated: 12-11-2025

Welcome to Zenume Perfumes (“we,” “our,” or “us”). By accessing or using our website www.zenumeperfume.com (“Website”) or purchasing our products, you agree to comply with and be bound by the following Terms & Conditions (“Terms”). These terms govern your use of our website, services, and products.

If you do not agree with any part of these Terms, please do not use our Website.

1. General Information

Zenume Perfumes is an Indian fragrance brand that offers premium perfumes and related fragrance products through its online platform. All purchases, offers, and interactions made on this Website are subject to these Terms & Conditions. By using our website, you acknowledge that you have read, understood, and agreed to follow these policies.

2. Eligibility

By accessing or using this Website, you confirm that you meet the following requirements:

  • You are at least 18 years of age, or using the Website under the supervision of a parent or legal guardian.

  • You are legally capable of entering into a binding agreement under the laws of India.

  • You will provide accurate and complete information when placing an order or creating an account.

If we discover that a user does not meet these requirements, we reserve the right to restrict or terminate access to our services.

3. Product Information

We make every effort to ensure that the information displayed on our Website, including product descriptions, images, and prices, is accurate and up to date. However:

  • Product colors, packaging, or minor design elements may vary slightly from the images shown on the website due to photography, screen resolution, or packaging updates.

  • Product availability may change without notice.

  • Zenume Perfumes reserves the right to modify, update, or discontinue products and prices at any time without prior notice.

These changes help us maintain quality and improve our product offerings.

4. Pricing and Payment

All prices displayed on the Website are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

We accept secure online payments through trusted third-party payment gateways such as Razorpay, PayU, or other approved providers. These payment services ensure safe and encrypted transactions.

Important payment terms:

  • Orders are confirmed only after successful payment confirmation.

  • Zenume Perfumes is not responsible for payment failures, banking errors, or gateway-related technical issues.

  • Customers must ensure that the payment details provided are accurate and valid.

5. Shipping and Delivery

Orders are typically processed and shipped within 2–5 business days after payment confirmation. Delivery timelines may vary depending on the customer’s location, courier partner availability, and external factors.

Once the order is dispatched, customers will receive a tracking link via email or SMS to monitor the delivery status.

Zenume Perfumes is not liable for delivery delays caused by courier issues, weather conditions, strikes, or other unforeseen circumstances beyond our control.

6. Returns, Exchanges & Refunds

Due to the personal and hygienic nature of perfumes, Zenume Perfumes follows strict safety and quality standards.

Returns or exchanges are accepted only in the following situations:

  • The product received is damaged, defective, or leaking.

  • The product delivered is incorrect or different from the order placed.

Customers must notify us within 48 hours of delivery and provide photo or video proof of the issue.

If the claim is approved, we may offer:

  • A replacement product, or

  • A full refund to the original payment method

Approved refunds are processed within 7–10 working days after confirmation.

For assistance, please contact:
Email: zenumeperfume@gmail.com

7. Intellectual Property

All content on this Website, including but not limited to:

  • Product images

  • Logos and branding

  • Website design

  • Text, graphics, and packaging designs

are the intellectual property of Zenume Perfumes.

You may not copy, reproduce, distribute, modify, or use any content from our Website without prior written permission from Zenume Perfumes.

8. User Conduct

By using this Website, you agree not to:

  • Engage in fraudulent or illegal activities

  • Post or transmit harmful code, viruses, spam, or offensive content

  • Attempt to hack, disrupt, or interfere with the Website’s functionality or security

Zenume Perfumes reserves the right to suspend or terminate access for users who violate these Terms.

9. Privacy

Your use of this Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using our services, you consent to the collection and use of information as described in the Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law, Zenume Perfumes shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use of our Website

  • Purchase or use of our products

  • Delays or interruptions in service

In any case, the maximum liability of Zenume Perfumes will not exceed the amount paid by the customer for the product involved in the claim.

11. Indemnification

You agree to indemnify and hold harmless Zenume Perfumes, its employees, partners, and affiliates from any claims, damages, losses, or legal expenses arising from:

  • Your misuse of the Website

  • Violation of these Terms

  • Any unlawful activity performed through your account

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India.

Any disputes arising from the use of this Website or related services will fall under the exclusive jurisdiction of the courts of New Delhi, India.

13. Amendments

Zenume Perfumes reserves the right to update or modify these Terms & Conditions at any time. Any changes will be posted on this page along with the updated “Last Updated” date.

Your continued use of the Website after such changes indicates your acceptance of the revised Terms.

14. Contact Us

If you have any questions, concerns, or support requests regarding these Terms & Conditions, please contact us:

Zenume Perfumes
📧 Email: zenumeperfume@gmail.com
📞 Mobile: +91 8958009009
🌐 Website: www.zenumeperfume.com